Reference

Privacy Policy for Your mahabet Account

One Privacy Policy explains how your account details, device checks, cookies and DANA, OVO, GoPay or QRIS wallet records are handled when you open an account with mahabet.

DANA privacy contextOVO wallet recordsGoPay device checksQRIS receipt matching

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What Our Policy Covers in Indonesia

mahabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy is written for the account flow you actually use: phone number check, password creation, wallet selection and receipt matching. We collect only the data needed to create your account, keep it secure, process payments, respond to support requests and meet legal duties that

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apply to our service. When you choose DANA, OVO, GoPay or QRIS, we store transaction references, timestamps and status changes rather than your full wallet credentials. Account access depends on local law, and we may ask for extra identity checks before certain actions if a rule,
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payment partner or risk signal requires it. You can ask us to correct, export or remove eligible account data through the privacy contact paths below, and we will explain any record we must keep for security, payment reconciliation or dispute handling.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

3 Ways to Reach Privacy Support

Privacy questions need a clear route, not a generic mailbox. We answer account-data requests through live chat, an in-account privacy ticket and your registered email address…

ACCOUNT PRIVACY

6 Controls Behind Your Data Choices

Your privacy settings sit beside the account tools you use every day. We connect cookie choices, login alerts, wallet references and support records so a privacy request can…

Data collection

We collect account details, contact points, login signals, wallet references and support messages when they are needed to run your…

Cookie choices

Cookie settings help us remember your session, language choice and security checks.

Device security

We may record device type, IP area, browser version and login time when you access your account.

Payment privacy

For DANA, OVO, GoPay and QRIS, we keep references such as amount, time, status and receipt number.

Retention checks

Account records are kept only as long as needed for security, dispute handling, payment reconciliation or legal duties.

Request handling

When you ask to access, correct or remove eligible data, we verify your identity before acting.

Privacy Policy Questions Before You Join

You should know how your data is handled before you create an account or add a wallet. These answers explain the main privacy points we are asked about: what we collect, how wallet references are stored, how cookies work, and how to contact us when you want a change. If your case involves access, eligibility or account status, the answer depends on local law.

We collect the details needed to set up and secure your account, such as phone number, login credentials, device signals, IP area, wallet selection and support messages you send during account checks.

No. For DANA, OVO, GoPay and QRIS activity, we keep transaction references, timestamps, amount, status and receipt details needed for reconciliation. Your full wallet password is not required for that process.

Open Account > Help > Privacy and tell us which detail needs correction. We may confirm your registered email, recent login or payment reference before changing data tied to account security.

Yes, you can request eligible account data through the privacy ticket path. We verify ownership first, then explain what can be shared and what must stay restricted for security or legal reasons.

Cookies help keep your session active, remember basic preferences and support security checks. On Android, you can review browser controls through Settings > Site settings before logging in again.

Retention depends on the record type. Payment references may be kept for reconciliation and disputes, while support tickets may be kept to track previous privacy requests and account-security decisions.

Start with Account > Help > Privacy or live chat from 09:00 to 23:00 WIB. We verify your account, check which records are eligible for deletion, and explain any record we must keep.

Privacy Policy for Your mahabet Account

3 Ways to Reach Privacy Support

6 Controls Behind Your Data Choices

Data collection

Cookie choices

Device security

Payment privacy

Retention checks

Request handling

Privacy Policy Questions Before You Join

01 What data does mahabet collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS wallet password?

03 How do I ask to correct my account data?

04 Can I request a copy of my personal data?

05 How are cookies used on my phone?

06 How long do you keep payment and support records?

07 Who can help if I want data removed?

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